Effective Date: August 19, 2024
Thank you for shopping at brighttravelbeauty.com. We want you to be completely satisfied with your purchase. If you are not happy with your product, our Refunds and Returns Policy provides clear guidance on how you can return your item and request a refund.
1. Return Eligibility
- Return Period: You may return most products within 30 days from the date of delivery for a refund.
- Condition: The product must be unused, in its original packaging, and in resalable condition. Items that have been damaged, altered, or used will not be eligible for return.
- Non-Returnable Items: Certain items are non-returnable, including but not limited to items marked as final sale or clearance.
2. How to Initiate a Return
- Contact Us: To start a return, please contact us via email at [email protected]. Provide your order number, the reason for the return, and any relevant details about the product.
- Return Authorization: Once your return request is received, we will send you a Return Authorization (RA) number and instructions for returning the product. Do not send the product back without this RA number.
- Shipping: You are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item is received by us.
3. Return Process
- Packaging: Pack the product securely in its original packaging, including all accessories, manuals, and other items that came with it. Clearly write the RA number on the outside of the package.
- Send to Us: Return the product to the following address:SZCloud LTD
R Block Paragon City, Lahore
Pakistan - Inspection: Once we receive the returned product, we will inspect it to ensure it meets our return criteria.
4. Refunds
- Processing Time: Refunds will be processed within 14 business days after we receive and inspect the returned product. We will issue a refund to the original payment method used for the purchase.
- Shipping Costs: Original shipping costs are non-refundable. If you received free shipping on your order, the cost of return shipping will be deducted from your refund.
- Partial Refunds: If the returned product is not in its original condition or is missing parts, we may issue a partial refund based on the product’s condition and any applicable restocking fees.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the replacement item.
6. Fees and Costs
- Return Shipping: You are responsible for the cost of return shipping. We do not cover return shipping fees unless the return is due to a defect or error on our part.
- Restocking Fees: In certain cases, a restocking fee may apply. This fee will be deducted from your refund amount if applicable.
7. Contact Information
For any questions or concerns regarding returns or refunds, please contact our customer support team:
Email: [email protected]
Address: SZCloud LTD, R Block Paragon City, Lahore, Pakistan
8. Changes to This Policy
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
9. Final Note
We value your satisfaction and strive to provide excellent service. If you encounter any issues with your purchase or have questions about our policy, please reach out to us, and we will do our best to assist you.
Thank you for choosing brighttravelbeauty.com. We appreciate your business and look forward to serving you.